FAQs

1. Is Gourmet.ly Organic?

Yes, all ingredients sourced are organic and fresh.

2. How long before my food turns bad?

Our Mains and Dishes are freshly made on the day of your purchase. You are advised to consume them within 3 hours of purchase. If placed in the freezer, it can last up to 3 days as all of our ingredients are fresh without any preservatives. Reheat them by placing them in the oven for 10 minutes and consume them while they are still warm.

3. How do I reheat my food?

You can reheat your food for 10 minutes in the oven or pan-fry it. Using a microwave is not recommended as the food will be dehydrated.

4. Can I order online and opt for self-collection? 

Yes! During checkout, you may select the self-collection option. The collection point will be at 22 Cross Street (S048421).

5.  What is the minimum order for delivery?

No minimum purchase required for delivery service.

6. How much is your delivery fee?

For orders below $50, there will be a charge of $10 and the delivery window is between 12.00pm – 6.00pm. Delivery is FREE for orders above $50.

7. Can I choose a specific delivery time slot?

Yes! If you wish to receive your order by a specific timing, you may Whatsapp to +(65) 9385 5186 and select from our time slot windows: 12-3pm or  3-6pm. There will be an additional charge of $5 for specific time slots delivery.

8. Can I make any changes to my delivery address or date?

To make any changes of address or date, kindly drop us a text message on Whatsapp to +(65) 9385 5186 at least 2 days before the delivery date.